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Auto Attendant Phone Systems

Take Control of Inbound Calls with Auto Attendant Phone Systems

Never miss a call with auto attendant phone systems designed to efficiently route incoming calls to the correct department or agency. Improve customer satisfaction by quickly transferring calls to the right place.
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TRUSTED BY

TRUSTED BY

Clipper Vacations
Evergreen Health
Forks Community Hospital
Heritage Bank

Answer Every Call

Improve Customer Satisfaction with Auto Attendant

Put a stop to the endless transfer cycles by connecting your customers to the right people. Eliminate the need to manually route calls in favor of an auto attendant phone system that empowers customers to dictate their own route. Increased efficiency means happier customers who will keep supporting your company.
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Outcomes

Why You Need Auto Attendant Phone Systems

01

Reduce or Eliminate Hold Times

Auto attendants empower your customers to find the correct department immediately after calling, rather than waiting on hold with a general inbound line.

02

Reinforce Branding and Professionalism

Personalized greetings create the opportunity for your business to reinforce its messaging and value statements to enhance customer retention. Remind them why they’re a customer in the first place.

03

Eliminate Dedicated Receptionists

Find another role for your receptionists by removing the need for them entirely. Auto attendant phone systems remove the cost of paying a full-time employee to direct calls for your company.

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G12 Communications

Multi-Level Menu Hierarchies
US-Based Support
Spam Blocking
99.99% Uptime
Geo-Redundancy
24-Hour Expert Support
5-Star Feedback

The Competitors

Single-Level Menus
Third-Party Support
No Spam Blocking
Minimal Uptime Guarantee
Single Datacenter
Limited Support Hours
Mixed Feedback

Attendant Phone System Benefits

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Eliminate Robocalls and Spam

Robocalls and spammers typically cannot make it past an auto-attendant due to the use of push-button menus. Added safeguards prevent them from even trying.

Convey Business Details

Do customers tend to call with the same questions? Make it easier for them to find general information with menu items that lead to recorded messages.

Boost Company-Wide Productivity

Incorrectly routed calls slow down your entire company. Manually transferring phone calls slows down employees, decreasing your productivity.

Multi-Level Menu Navigation

Empower customers to navigate to the right department the first time with multi-level menu navigation that helps them find the right agent.

Provide Consistent Communication

Nothing is more frustrating than not being able to reach a company, especially one you’re paying. Provide a clear way to reach your business with auto attendant phone systems.

Create Happy Customers

Every customer call is an opportunity to make them like your company even more. Along with highly trained agents, being able to easily reach the right agent will improve customer reviews

What Our Clients Are Saying

“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
Lane Council of Governments
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial
“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
LCOG
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial

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