G12 Communications Momentum
CONTACT US

Call Parking

Answer Every Call on Hold with Call Parking

The last thing that your company wants to do is lose a valuable caller on hold to the sound of a busy signal, endless ringing or a voicemail. With call parking, callers on hold are placed into a virtual parking lot where the parked call can be answered by any of your live agents as soon as they become available.
REQUEST DEMO

TRUSTED BY

TRUSTED BY

Clipper Vacations
Evergreen Health
Forks Community Hospital
Heritage Bank

Reduce Callers’ Time on Hold

Retain More Callers with Call Parking

Avoiding undesirable experiences with your company is critical to generating repeat business. Call parking is an efficient way to manage your company’s call queues and ultimately, reduce call wait times. Call parking also prevents calls from being disproportionately distributed to your company’s lineup of live agents.
BOOK A DEMO

Outcomes

Why You Need Call Parking

01

Keep Callers on Hold Informed

Call parking gives your company an opportunity to provide callers on hold with relevant information. Notify your callers on hold of the maximum expected wait times, maximum queue lengths, callback options or pertinent company information.

02

Minimize Abandoned Calls with Reduced Call Wait Times

Callers on hold are usually answered quicker when placed in a call park than on a traditional hold. Don’t lose callers to unnecessarily long call wait times.

03

Optimize Your Agents’ Workflows

Instead of manually routing calls on hold to individual agents that ties up their line –– you can easily set up a call parking system that saves time and improves employee productivity.

SCHEDULE A DEMO

G12 Communications

Easy-to-Use Call Parking Service
US-Based Support
Spam Blocking
99.99% Uptime
Geo-Redundancy
24-Hour Expert Support
5-Star Feedback

The Competitors

No Call Parking Service
Third-Party Support
No Spam Blocking
Minimal Uptime Guarantee
Single Datacenter
Limited Support Hours
Mixed Feedback

Call Parking Benefits

BOOK A DEMO

Create Customized Call Parking Pathways

Decide whether or not to require agents for specific call queues, play hold music and announcements, notify callers of maximum expected wait times and maximum queue lengths, allow callback options and forward calls if unavailable.

Manage High Call Volumes

Call parking is the basis for handling any number of callers on a given day. Be prepared for your company’s highest call volume days with a call parking system.

Save Time for Your Callers and Employees

Depending on the pathways that your business sets up, you can easily save callers’ time through announcements and self-help resources that reduce queue length and reduce your employees workload.

Connect Callers Directly to Agents

Answering a call right away may not always be possible –– but it is possible to set-up a call parking system that eliminates the need for a busy signal, endless ringing and voicemail forwarding.

99.999% Uptime Guarantee

Never lose any of your calls. Our call parking services are built on geo-redundant infrastructure that you can rely on.

24/7 US-Based Support

Our cloud-based support team is equipped to handle any questions or support issues.

What Our Clients Are Saying

“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
Lane Council of Governments
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial
“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
LCOG
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial

Looking for Call Parking Services? Book a Meeting Today

Explore our top VoIP & Cloud Voice capabilities

Enterprise SMS
Cloud Faxing
Cloud PBX
SIP Trunking
Call Queues
Conference Calls

EXPLORE ALL FEATURES

Call Recording
Three Way Calling
HIPAA Compliant VOIP
Switchboard
Caller ID
Voicemail to Text

Phone Number Porting
Auto Attendant Phone Systems
Predictive Dialer
Call Management System
Call Forwarding
Hosted PBX System

G12 Communications Momentum

G12 Communications is now a Momentum company. Learn more >

Linkedin-in Youtube

Microsoft Teams

Operator Connect

What is Operator Connect

Luware Contact Center

Numonix Recording

Direct Routing

Cloud PBX

IP PBX

SMS Texting

Products

Cloud PBX with Mobility

SIP Trunking

Cloud Fax Solutions

Business Phones

International Rates

Features

Industries

Enterprise

Small Business

Government

Non-Profits

Healthcare

Education 

Realtors 

Law Firms 

Banking & Financial

Restaurants 

Auto Dealerships 

Company

Contact

About Us

Partner Portal

Careers

Resources

Legal 

Mobile Apps

Copyright © 2024 G12 Communications LLC – Washington, USA – All Rights Reserved

G12 Communications