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Call Pop

View Caller Information Before Accepting Calls

Always know who’s calling your company before you even pick up the phone. Call Pop provides your live agents with detailed information on each caller to gain a better understanding of your customers needs and improve service.
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TRUSTED BY

TRUSTED BY

Clipper Vacations
Evergreen Health
Forks Community Hospital
Heritage Bank

Personalize Every Call Experience

Provide Memorable Customer Service with Less Effort

Spend less time searching for information on each caller with call pop. Call pop works by instantly displaying a pop-up on your agent’s screen with a caller’s details based on a caller’s ID. Prepare for every call with knowledge on the caller’s last interaction and experience with your company, their responses to surveys, and the value of their account.
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Outcomes

Why You Need Call Pop

01

Prepare Your Agents for Every Call

With call pop, your agents always know who’s on the other line. Your agents never have to stress about figuring out who they’re speaking to after they accept the call and they’ll always know how to handle each caller.

02

Establish Stronger Customer Relationships

Welcome customers with personalized greetings that make them feel valued. Never make your customers repeat their information to your agents with call pop.

03

Automate Caller Information Delivery

Stay on top of every call with automations that instantly identifies callers and sends caller information to agents. Don’t miss out on an opportunity to impress your customers with reliable automations.

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G12 Communications

Automated Call Pop
US-Based Support
Spam Blocking
99.99% Uptime
Geo-Redundancy
24-Hour Expert Support
5-Star Feedback

The Competitors

No Call Pop
Third-Party Support
No Spam Blocking
Minimal Uptime Guarantee
Single Datacenter
Limited Support Hours
Mixed Feedback

Call Pop Benefits

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Anticipate Caller Behavior and Needs

Your agents can quickly view and assess your callers’ previous experiences with your company. Agents will always have the context they need to understand and help callers.

Bolster Customer Relationship Management

You can personalize your customer’s experience beyond greetings. If customers have called your company more than once for the same issue, your agents can provide specific solutions that deepens relationships.

Easy-to-Use UI and Overviews

Our call pop feature provides your agents with a simplified yet comprehensive overview of caller information that puts readability at the forefront.

Optimize Time Spent on Repetitive Tasks

With immediate access to information on your callers, your company can better manage the time spent on retrieving caller information.

24/7 US-Based Support

Have a question or need support? Contact our cloud-based support team at any time for help.

99.999% Uptime Guarantee

Don’t stress about service availability. Our services are geo-redundant with data centers around the world to ensure reliability.

What Our Clients Are Saying

“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
Lane Council of Governments
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial
“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
LCOG
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial

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