G12 Communications Momentum
CONTACT US

Hold Music

Keep Important Callers Engaged with Hold Music

Ensure every caller on hold is entertained with hold music and informed with announcements. Each caller on hold will hear music and announcements pre-set by you that can be easily changed at any time. Never lose an important call to a silent line or an unpleasant beeping sound with hold music.
REQUEST DEMO

TRUSTED BY

TRUSTED BY

Clipper Vacations
Evergreen Health
Forks Community Hospital
Heritage Bank

Make Call Queues a Positive Experience

Increase Caller Retention with Hold Music

Being put on hold can be a frustrating experience for many callers. Hold music provides customers with a positive experience by making the hold time seem shorter with calming music, callback options, and self-help resources. Hold music with announcements also ensures your callers always feel appreciated and their time valued as they wait to speak with a live agent.
REQUEST DEMO

Outcomes

Why You Need Hold Music

01

Decrease Caller Abandonment

Reduce caller abandonment by giving callers estimated wait times and callback options to minimize caller frustration or exhaustion. Keep your callers out of the dark by always keeping them up to date on their place in the queue.

02

Reduce Call Queue Lengths and Up-Sell Solutions

Provide callers with self-help resources and prompts leading to answers for frequently asked questions to reduce call queue lengths. Use announcements between hold music to inform or remind callers of the solutions that your business provides.

03

Appear Professional to Every Caller

Companies with hold music and announcements appear professional and prepared to every caller. Don’t let endless silence or beeping deter your callers from taking your business seriously –– show callers that you’re ready and there for them.

SCHEDULE A DEMO

G12 Communications

Easy-to-Use Hold Music Set-Up
US-Based Support
Spam Blocking
99.99% Uptime
Geo-Redundancy
24-Hour Expert Support
5-Star Feedback

The Competitors

Complex Hold Music Set-Up
Third-Party Support
"No Spam Blocking "
"Minimal Uptime Guarantee "
"Single Datacenter "
Limited Support Hours
Mixed Feedback

Hold Music Benefits

BOOK A DEMO

Easily Customize Hold Music and Announcements

It’s important to always communicate the most up-to-date information to your callers. You can easily adjust announcements as needed and change your music to match the season.

Enhance Caller Satisfaction

Don’t keep callers waiting longer than they should. Provide them with callback options, estimated wait time and specific max expected wait time in seconds.

Save Company and Caller Time

Easily set informational announcements and self-help resources such as frequently asked questions to reduce call queue lengths and time.

Optimize Call Queues

Hold options allow you to funnel specific inquiries through different pathways and select whether or not to require agents for each pathway. You can also specify the maximum number of callers for each queue. If the maximum time or number of callers is exceeded, the call can be forwarded instead of queued.

24/7 US-Based Support

Reach out to our US-based cloud communications support team at any time. Our team of specialists are always here to help with any questions you might have.

99.999% Uptime Guarantee

Our hold music services are backed by our geo-redundant infrastructure that ensures service availability at all times.

What Our Clients Are Saying

“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
Lane Council of Governments
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial
“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
LCOG
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial

Looking for Hold Music Services? Book a Meeting Today

Explore our top VoIP & Cloud Voice capabilities

Enterprise SMS
Cloud Faxing
Cloud PBX
SIP Trunking
Call Queues
Conference Calls

EXPLORE ALL FEATURES

Call Recording
Three Way Calling
HIPAA Compliant VOIP
Switchboard
Caller ID
Voicemail to Text

Phone Number Porting
Auto Attendant Phone Systems
Predictive Dialer
Call Management System
Call Forwarding
Hosted PBX System

G12 Communications Momentum

G12 Communications is now a Momentum company. Learn more >

Linkedin-in Youtube

Microsoft Teams

Operator Connect

What is Operator Connect

Luware Contact Center

Numonix Recording

Direct Routing

Cloud PBX

IP PBX

SMS Texting

Products

Cloud PBX with Mobility

SIP Trunking

Cloud Fax Solutions

Business Phones

International Rates

Features

Industries

Enterprise

Small Business

Government

Non-Profits

Healthcare

Education 

Realtors 

Law Firms 

Banking & Financial

Restaurants 

Auto Dealerships 

Company

Contact

About Us

Partner Portal

Careers

Resources

Legal 

Mobile Apps

Copyright © 2024 G12 Communications LLC – Washington, USA – All Rights Reserved

G12 Communications