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Predictive Dialer

Reach More Customers Quicker With an Intelligent Predictive Dialer

A predictive dialer calls multiple numbers simultaneously, only connecting those who answer to an agent. G12 Communication’s predictive dialer was developed to help connect you to as many people as possible while optimizing the agent’s productivity.
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TRUSTED BY

TRUSTED BY

Clipper Vacations
Evergreen Health
Forks Community Hospital
Heritage Bank

An Affordable & Efficient Predictive Dialer

Let Your Data Drive Your Outbound Contacts

Our intelligent predictive dialer analyzes the mountain of data generated by contact centers and puts it to work. The system understands exactly how many people to dial at a time to avoid putting any individual customer on hold while they wait for an agent. Every customer who answers is directed to a live person, unaware of the predictive dialer.
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Outcomes

Why You Need a Predictive Dialer

01

Reduce Agent Waiting Time

An agent that’s waiting for a person to answer is not actively producing business value. Instead, have every agent productively speak with a customer at all times with our predictive dialer.

02

Customize Campaigns Based on Business Goals

Our predictive dialer platform allows you to customize various aspects of the predictive dialer to target specific goals, such as who you’re calling, times to call, and how often to call.

03

Maximize Your Workforce

G12’s pacing algorithm works exactly as hard as your workforce can handle. Customers won't be on hold for an agent, and agents won’t be waiting for customers to answer.

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G12 Communications

Robust Customization Options
Intelligent Pacing Algorithm
US-based Support
Solution Expertise
99.99% Uptime
Geo-Redundancy
24-Hour Expert Support
5-Star Feedback

The Competitors

No Customization
Standard Pacing Algorithm
Third-Party Support
Lack Industry Experience
Minimal Uptime Guarantee
Single Datacenter
Limited Support Hours
Mixed Feedback

Predictive Dialer Benefits

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Reduce Abandonment Rates

Prevent customers from hanging up by connecting them to an agent right away.

Keep Agents Busy

Never again will you have an agent listening to a phone ring with our predictive dialer.

Never Be Overwhelmed

Our intelligent pacing algorithm uses real-time data to ensure it only calls as many people as your workforce can handle.

Connect Strongly with Customers

Reach customers efficiently and never leave them wondering what’s next.

Streamline Your Sales Processes

Integrate our predictive dialer with your existing sales funnels to direct the right customers to the right agents.

99.999% Uptime Guarantee

We take great pride in providing a 99.999% uptime guarantee for all of our services.

What Our Clients Are Saying

“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
Lane Council of Governments
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial
“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
LCOG
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial

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