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Screen Pop

Quickly Access Important Customer Data During Calls

When a customer calls your company, it’s imperative that your live agents have all the necessary information on the caller to deliver an exceptional experience. A screen pop is a pop-up that displays relevant customer data every time that a live agent accepts an inbound call.
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TRUSTED BY

TRUSTED BY

Clipper Vacations
Evergreen Health
Forks Community Hospital
Heritage Bank

Deliver Outstanding Customer Service

Personalize Callers’ Experience while Improving Support

Screen pops are tied directly to your customer relationship management system, allowing you to greet customers by name and view critical account information. Through access to this information, your team can better help customers with inquiries and problem resolution.
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Outcomes

Why You Need Screen Pop

01

Increase Caller Satisfaction

When live agents have easy access to thorough data on each caller, they can provide personal and relevant information to callers in a timely manner. The result? A positive call experience that assures customers that don't need to repeat themselves and isn’t longer than it needs to be.

02

Save Time and Reduce Call Time

With screen pops, callers don’t have to wait for live agents to find and access their account information. Instead, the information is immediately ready which reduces the overall time that callers spend speaking with agents.

03

Increase Agent Efficiency

Help your agents to stay organized and get straight to helping your callers. Screen pops provide agents with the necessary information to do their jobs correctly and quickly –– keeping them happier.

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G12 Communications

Seamless Screen Pop
US-Based Support
Spam Blocking
99.99% Uptime
Geo-Redundancy
24-Hour Expert Support
5-Star Feedback

The Competitors

No Screen Pop
Third-Party Support
No Spam Blocking
Minimal Uptime Guarantee
Single Datacenter
Limited Support Hours
Mixed Feedback

Screen Pop Benefits

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Set Up Automatic Screen Pops Based on Caller ID

Instantly know which customers are calling you with caller identification that triggers an automatic screen pop.

Build Strong Customer Relationship Management

Screen pops create the foundation for your company to deliver personalized experience for your callers. It also enables you to build onto your current CRM system.

Reduce Your Agents’ Workload

Screen pops reduce the burden of acquiring customer account information from the caller and having to search through the company directory.

Decrease Call Length Time and Call Queues

By saving valuable minutes off of each agent’s call with screen pops, you can greatly reduce overall call queue lengths for a healthier bottom line.

99.999% Uptime Guarantee

Our cloud-based services are based in data centers across the world with geo-redundant infrastructure –– meaning your screen pops will never fail to work.

24/7 US-Based Support

Our team of specialists is always available and ready to help with any support that you might need.

What Our Clients Are Saying

“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
Lane Council of Governments
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial
“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
LCOG
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial

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